Terms

Parties, ownership and URLs

Willow Software Jersey is operated by Graeme Moignard in Jersey, Channel Islands. Willow Software owns and operates the Willow Software website at www.willowsoftware.co.uk, the Willow Software support portal, the Salix Monitor 360 hosted application at monitor.salixmonitor360.je and the Salix Monitor 360 sales and sign-up website at salixmonitor360.je.

Scope and precedence

These terms cover general use of Willow Software websites, public information, enquiry forms, the support portal and general Willow Software services. Salix Monitor 360 may also have product-specific terms published on salixmonitor360.je/terms. Where a signed order form, statement of work, enterprise agreement or product-specific term conflicts with these general terms, the more specific written agreement or product-specific term will take priority for that service.

Website and support portal use

You may use the public Willow Software website and Salix Monitor 360 public website for lawful personal or business purposes, including reading public information, contacting Willow Software, requesting support where eligible and reviewing services.

You must not misuse the websites, support portal or any Willow Software system. This includes scraping, interfering with availability, attempting unauthorised access, submitting malicious content, abusing forms, impersonating another person or using information from the websites for unlawful marketing or harmful activity.

Salix Monitor 360

Salix Monitor 360 is a proprietary monitoring app owned and operated by Willow Software. The hosted application is available at monitor.salixmonitor360.je. The public sales, sign-up and help website is available at salixmonitor360.je.

Monitoring, alerting, agent data, reports, posture checks and vulnerability information are best-effort operational tools. They do not guarantee availability, security, compliance or business continuity. You remain responsible for the systems you monitor, your own backups, incident response, security decisions and authority to monitor each target.

Free accounts and paid support

Salix Monitor 360 is free to try with sensible limits. Free accounts are for exploring the product and are capped at the published limits. Direct Willow Software support tickets, priority troubleshooting, bespoke work, custom monitors, consultancy and direct technical support are not included with free accounts.

Subscribed paying customers receive normal Salix Monitor 360 service and application support. This includes help with app behaviour, suspected defects, billing or account access, service incidents and guidance using the hosted app as delivered. Authorised paid support contacts may use the Willow Software support portal at www.willowsoftware.co.uk/support.

Bespoke work

Bespoke development, custom integrations, custom monitors, one-off consultancy, infrastructure management and project-specific development are separate from standard Salix Monitor 360 support unless agreed in writing. Any bespoke work should be scoped and agreed separately, including deliverables, timescales, costs and responsibilities.

Billing, cancellations and refunds

Salix Monitor 360 paid subscriptions are normally billed monthly in advance. You can cancel a monthly subscription at any time. Access normally continues until the end of the current billing period and then stops renewing.

We do not normally refund unused time within a billing period if you cancel part way through. Refunds may be considered where there is a billing error, duplicate payment, incorrect amount, payment taken after cancellation due to a billing issue, statutory requirement or a written exception agreed by Willow Software.

Nothing in these terms is intended to limit your statutory rights where they apply.

Intellectual property

All intellectual property rights in Willow Software websites, Salix Monitor 360, app UI, code, agents, documentation, branding, graphics and related materials are owned by Willow Software or its licensors. You must not copy, resell, sublicense, reverse engineer, decompile, tamper with, remove notices from or commercially exploit those materials unless Willow Software has agreed this in writing or the law expressly allows it.

Customer responsibilities

You are responsible for:

• ensuring that any systems you monitor are owned by you or monitored with lawful permission;
• keeping account credentials secure and restricting access to authorised users;
• maintaining your own backups, disaster recovery, incident response and change control;
• checking that any information you submit through forms, tickets or the app is accurate and appropriate; and
• using Willow Software websites and services lawfully and responsibly.

Availability and changes

Willow Software aims to provide reliable websites and services, but no website, support portal, monitoring application or Internet-connected service can be guaranteed to be available at all times. We may update, maintain, suspend, alter or discontinue features where needed for security, reliability, product development, legal compliance or business reasons.

Privacy

Our privacy policy explains how Willow Software may collect, use and protect information across Willow Software websites, the support portal and Salix Monitor 360. You can read it at www.willowsoftware.co.uk/privacy-policy.

Liability

Nothing in these terms excludes liability where it would be unlawful to do so. Subject to that, Willow Software is not liable for indirect, consequential, special or business losses, including loss of profit, revenue, goodwill, opportunity or data, except where a separate written agreement provides different terms or the law says otherwise.

Law and jurisdiction

These terms are governed by the laws of Jersey, Channel Islands. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of Jersey, unless a separate written agreement says otherwise.

Contact

Legal, licensing, account or support eligibility questions can be sent to graeme@willowsoftware.co.uk. Paid Salix Monitor 360 support contacts can also use the Willow Software support portal.